Return & Refund Policy

At Emerelle, we carefully inspect and pack every order before dispatch to ensure that your jewellery reaches you in perfect condition.

No Returns or Exchanges

• All sales are final. We do not accept returns or exchanges once the product has been delivered.

• Orders cannot be cancelled, returned, or exchanged once placed.

• We do not offer refunds or returns for reasons such as change of mind, incorrect choice, or personal preference.

Damaged or Defective Products

In the rare event that your order arrives severely damaged or defective due to the shipping process, we may offer an exchange, subject to verification and product availability.

To be eligible for an exchange:

• An unboxing video is mandatory.

• The video must clearly show the unopened package, shipping label, and the complete unboxing process without any cuts or edits.

• No damage or defect claims will be accepted without a valid unboxing video.

• The issue must be reported to us promptly after delivery, along with the required video and relevant details.

• Exchanges are subject to product availability. If the same product is unavailable, we will provide an appropriate resolution at our discretion.

Important Note

Minor variations in colour, finish, texture, or appearance may occur due to lighting, photography, screen settings, or the nature of the jewellery and will not be considered defects.

Please make sure to carefully check your order details before placing an order, as orders cannot be cancelled, returned, or exchanged after being placed.

Thank you for choosing Emerelle — Delicate, Durable, Distinctly You.